Privacy Policy

Multiply Mission
Effective Date: December 7, 2025
Last Updated: December 7, 2025

At Multiply Mission ("Multiply," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (multiplymission.org) or use our discipleship platform services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Important: Multiply Mission is a faith-based platform designed to serve churches and their members. We take privacy seriously and comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), state comprehensive privacy laws, and the Children's Online Privacy Protection Act (COPPA).

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

Create an account: Name, email address, phone number, church affiliation
Book a discovery call: Contact details, church information, scheduling preferences
Subscribe to our services: Billing information (processed securely through third-party payment processors), church size, congregation details
Upload content: Sermon videos, testimonies, photos, video recordings
Participate in pathways: Engagement data, completion status, reflection responses
Contact us: Any information you provide in emails, support requests, or feedback forms

1.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect:

Device information: Browser type, operating system, device type
Usage data: Pages visited, time spent, click patterns, features used
IP address and location data: General geographic location (city/state level)
Cookies and tracking technologies: See Section 6 for details

1.3 Information from Third Parties

We may receive information from:

Church administrators: When your church enrolls you in Multiply pathways
Video platforms: When you share sermon content from YouTube, Vimeo, or similar services
Referral partners: Basic contact information when you join through a referral

1.4 Children's Privacy (COPPA Compliance)

Multiply Mission is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information immediately.

If you believe a child under 13 has provided us with personal information, please contact us at privacy@multiplymission.org.

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Provide and improve our services — Deliver sermon-based discipleship pathways, analytics dashboards, and platform features	Contract performance, legitimate interests
Process payments and billing — Manage subscriptions, invoices, and payment processing	Contract performance, legal compliance
Communicate with you — Send service updates, coaching call reminders, impact reports, and support responses	Contract performance, legitimate interests
Analyze and improve — Understand how churches and members use Multiply to enhance features and user experience	Legitimate interests
Marketing and outreach — Send newsletters, promotional content, and referral opportunities (with opt-out available)	Consent, legitimate interests
Comply with legal obligations — Respond to legal requests, prevent fraud, and enforce our terms	Legal compliance, legitimate interests

AI-Powered Features: Multiply uses artificial intelligence to analyze sermon content, generate discussion prompts, and create personalized discipleship recommendations. All AI processing is done in accordance with this Privacy Policy, and your data is not used to train third-party AI models without your explicit consent.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Within Your Church Community

When you participate in Multiply pathways, certain information (e.g., completion status, shared testimonies, discussion responses) may be visible to your church administrators and small group leaders to facilitate discipleship and community engagement.

3.2 Service Providers

We share information with trusted third-party vendors who help us operate our platform:

Cloud hosting providers (e.g., Firebase, Google Cloud Platform)
Payment processors (e.g., Stripe, PayPal)
Video hosting services (e.g., Vimeo, YouTube)
Email and communication tools (e.g., SendGrid, Twilio)
Analytics providers (e.g., Google Analytics)
Scheduling tools (e.g., TidyCal)

These providers are contractually required to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements and Safety

We may disclose your information when required by law or to:

Comply with legal process (subpoenas, court orders, government requests)
Protect the rights, property, or safety of Multiply, our users, or others
Prevent fraud, security breaches, or illegal activity
Enforce our Terms of Service

3.4 Business Transfers

If Multiply is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent (e.g., featuring your church's testimonial in marketing materials).

4. Your Privacy Rights

Depending on your location, you have specific rights regarding your personal information. These rights vary by jurisdiction but may include:

4.1 Rights Under State Privacy Laws (California, Virginia, Colorado, etc.)

California residents and residents of states with comprehensive privacy laws have the following rights:

Right to Know: Request details about the personal information we collect, use, disclose, and sell (if applicable)
Right to Access: Obtain a copy of your personal information
Right to Delete: Request deletion of your personal information (subject to certain exceptions)
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of the sale or sharing of personal information for targeted advertising (Note: Multiply does not sell personal information)
Right to Limit Use of Sensitive Personal Information: Limit how we use sensitive data
Right to Non-Discrimination: Exercise your rights without facing discriminatory treatment

4.2 How to Exercise Your Rights

To exercise any of these rights, please:

Email us at: privacy@multiplymission.org
Submit a request through your account dashboard (if available)
Call us at: [Insert phone number if applicable]

We will verify your identity before processing your request and respond within 45 days (or as required by applicable law). You may designate an authorized agent to make requests on your behalf.

4.3 Universal Opt-Out Mechanisms

We honor Global Privacy Control (GPC) signals and similar universal opt-out mechanisms as required by state privacy laws. If your browser or device sends an opt-out signal, we will process it according to applicable law.

5. Data Security and Retention

5.1 Security Measures

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Secure cloud infrastructure with Firebase and Google Cloud Platform
Employee training on data protection and privacy best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information